Online Banking

 Ready to go Paperless? Online Banking users have the option to Opt-Out of receiving paper statements.
 
To Opt Out of Paper Statements:
1) Sign in to your Online Banking account
2) Click on the “Self Service” Tab, then “e-statement”.
 
Once you’ve elected the e-statements option, there is a one statement cycle grace period. This means that if you receive monthly statements, you’ll receive one more monthly statement in the mail. If you receive Quarterly statements, you’ll receive one more Quarterly statement in the mail. After that, you will not receive any more paper statements unless you elect to do so yourself. You may return to paper statements at any time.
 
If you have any questions about e-statements, contact the credit union at 800-257-5354 or onlinebanking@campbellcu.org.
 
Online Banking offers members 24-hour account access from any computer with Internet access.  With Online Banking, members can conveniently execute a wide range of transactions:
  • Check account balances;
  • Review account history;
  • Link related accounts;
  • Pay bills using our No-Fee BillPayer Service;
  • Inquire on the status of specific checks;
  • Transfer funds within members’ account;
  • Withdraw funds;
  • Place stop payments;
  • Change Online Banking password;
  • Update address or phone numbers;
  • Establish a security question and answer for password resets;
  • Change email address . . .
All from the comfort of their own PC! Online Banking is a free service to our members and offers unlimited access. 

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Online Banking

It offers you access to your accounts right from your personal computer 24 hours a day, seven days a week. With Online Banking you can perform a variety of account activities. From home, office or when you travel, you have access to your account just by visiting our web site.


Any member with an active Campbell Federal Credit Union Regular Savings Account may sign up for Online Banking. There is no charge for this service.


You may enroll in Online Banking by clicking on the “Sign In” button from our Home Page.  Click on the “Enroll” button and follow the steps on the screen to enroll.


You must register for Online Banking. As a registered user, simply click on the “Sign In” link and enter your Logon ID and Security Code. (Security Codes are case-sensitive.)


You have the ability to change your Security Code at any time, which assures you of complete confidentiality. Security Codes can be alphabetic or numeric or both and must contain 8 to 16 characters. You will need to Log off after you perform a Security Code change. If you forget your Security Code, call us to re-activate this service, or use the Forget Security Code function. (Alphabetic Security Codes are case-sensitive, so be sure you consistently use the same case.)


Within your browser Options you are required to enable Java, enable cookies and have security set to medium security. The highest security prevents any site from loading necessary files onto your PC/Mac machine, however, Online Banking requires that cookies be placed onto your system for security verification.


Online Banking pages are composed of frames. Under the File option select Print. A dialog box will appear prompting for additional information regarding Printer, Print Range and Print Frames. Under the Print Frames option, verify the way you would like to have the information printed. You may opt to print out everything as it is laid out, the selected frame which could be the history of the suffix you are viewing, or all frames individually. It is recommended you select the specific frame containing the history statement you wish to print. To print the selected frame, you will need to first click your mouse within the frame you wish to print.


Online Banking is available 24-hours a day, 7-days a week, however service may be interrupted periodically for other data processing requirements.


You have unlimited transaction time but if your connection is inactive for 10 minutes, your session will automatically log off.


Yes. Ensuring the privacy and security of your account and personal information is a top priority. We store no member information on our web server that is accessed by the public. Layers of security include automatic sign-off, encryption, firewalls and password lockout:

  • Automatic Sign Off:  Sometimes you may be using a remote computer when you’re banking online, so remembering to sign off is very important. However, if you do forget to sign off, Online Banking will automatically sign off for you after 10 minutes of inactivity. This will prevent anyone from accessing your account.
  • Encryption:  Online Banking utilizes different types of technology to ensure the confidentiality of its transactions through the Internet, such as VeriSign 128 bit encryption.
  • Firewalls:  The credit union is protected by a firewall, which is a barrier between the outside Internet and the internal credit union network. The firewall verifies each network packet and determines whether to permit access. All incoming traffic is actually addressed to the firewall, which only allows pertinent information to flow into the credit union.
  • Password Lockout:  In order to bank online, you need to know your Logon ID and your Security Code. If someone else is trying to enter a password to view your banking information, he/she won’t get very far. Online Banking allows only 3 chances to enter a password. After 3 failed attempts, it is determined to be fraudulent activity and the account is “locked out”. No further log in attempts will be allowed, even if the correct password is entered after the third try. Contact a Campbell FCU representative at 1-800-257-5354 to regain access.

No. However, you can print your own record of transaction if you have a printer attached to your PC or record the Trace Number of the transaction.


No. Your online account information is available only through access methods that have been rigorously tested for their secure access. The information is not public. Only you can access it using your Logon ID and Security Code. Unless you share your password, no one else can access your account information online.

These tips can help ensure the privacy of your account information:

  • Treat your password as you treat your ATM PIN. Do not reveal your Security Code to anyone.
  • Do not write down your Security Code or leave it in the view of other users of your computer.
  • Notify the credit union immediately if you notice any unusual account activity by calling 1-800-257-5354 or 856-486-3250.
  • Keep all documents that include your account information in a secure location, including ATM, monthly account statements and your Password.

Cookies are small files loaded onto a user’s PC which “communicate” with a web server. These cookies store a “profile” which lets the web server know certain demographics about the PC being used (possibly hardware components and/or software used) as well as specific “preferences” for the PC user. This allows the web server to custom tailor the content viewed on the web site. This could be to display information obtained from the previous session or to show you what would pertain to your session and not inundate you with graphics or verbiage that you would not be able to use or be interested in. Cookies have expiration dates. Some expire at the end of the session and some expire in 30 years.


No. To use Online Banking, all you need is access to the Internet and a Web browser–the most current version of Internet Explorer, Safari, Mozilla Firefox, Google Chrome, Netscape Navigator or AOL.


Online Banking is a fully secure application. Each time a new screen is requested, if you have not disabled security warning messages, the browser will display a message. To eliminate the need to confirm each secure page, check off the option to not show the secure warning message.


Online Banking ends your session if it has been inactive for more than 10 minutes. If you try to click on any other area of Online Banking, this is the type of message you will receive. You will still see the last Online Banking screen you were on because each page, as it is displayed, is copied to your computer’s hard drive. This is true of any web page you visit, and serves to shorten your response time on return visits to the site. Images and text are saved so that you don’t have to wait for everything to reload when you return to a previously-visited page.


No. Access to your accounts through Online Banking for transfers, inquiries, and withdrawals are free!


Transactions you perform on Online Banking are live. They will instantly post to your account. On rare occasions we need to put Online Banking in “Store and Forward” mode; your transactions will post immediately after Online Banking returns to “Live” mode.


This simply means that the browser you are using is of an older version that does not understand the high-level encryption that Online Banking uses. In order to provide you with a secure connection, you must upgrade your browser to one of those specified above. These updates are usually provided by your internet browser for free.


You must make sure that you have selected to make Java active in your browser. In order to use Online Banking, you must be using a browser that is Java compatible. Java is a computer language some browsers understand. You must select to make Java active. You must also be using the most current version of an Internet browser: Internet Explorer, Safari, Mozilla Firefox, Google Chrome, Netscape or AOL.


You must use the most current AOL Version. Older versions of AOL may use browsers that do not support some of the technology required to use Online Banking’s functions-i.e., security and graphics.

If you have any questions that have not been answered by this FAQ section, you can E-mail us at onlinebanking@campbellcu.org, or call 1-800-257-5354 or (856) 486-3250.


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