We only show you your PassMark picture and phrase if you login from your own computer, or after you have answered one of your chosen security questions. So it is not possible for an unauthorized person to gain access to your picture and phrase.

 

We ask you a security question when we detect that you are trying to login from a new computer. This will prevent any unauthorized access. Since only you know the answer to the questions, we will know it’s really you. Generally you will be asked to answer a security question only when you log in for the first time from a new computer.

After you answer the question, you will be asked whether we should remember this computer for future logins. If you are using a personal computer, you should answer “Yes”. If you are using a public terminal, you should answer “No”.

 

Yes, you can still access your credit union account from any number of computers. If you login from a new computer, you will just need to go through one extra step of answering a security question. This helps protect you by keeping unauthorized people from accessing your valuable information. There is no limit on how many different computers you can use to login to your credit union account.

 

PassMark is extremely simple for anyone to use. You don’t need to memorize anything new—just use the site as usual and look for your PassMark at login.

 

Yes, you can both use the same computer to login to your individual accounts. There is no limit on how many people can login into the credit union web site from the same computer.

 

When someone tries to login using your stolen User ID and Password, we will recognize that they are logging in from a different computer, and ask them a security question. Since only you know the answers to your security questions, they will not be able to give a correct answer. They will not be able to login.

 

Yes, you can change your PassMark picture and phrase at any time. To make the change, go to the account maintenance link after you login to your account.

 

When you log in for the first time from a new computer, we put a secure (encrypted) cookie on your computer. This cookie contains a randomly generated unique number that identifies your computer. The cookie is visible only to the credit union web site and does not contain any of your personal information. When you log in after that, your web browser sends us this cookie. This lets us know that this is your computer.

 

Recently there have been attempts by fraudsters to trick people into revealing their personal information, such as passwords, by creating fake websites that look very much like the sites of legitimate financial institutions. They send out emails randomly with links to these fake websites. The phenomenon has been called Phishing.

 

This might happen in rare cases if you have deleted all cookies on your computer. Before answering a security question or entering your password, make sure that you are going to our legitimate credit union web site, www.campbellcu.org. The easiest way to ensure this is by typing the URL of the credit union, www.campbellcu.org directly into your web browser. Then after you answer the security question, you should see your PassMark directly above the password field. If your PassMark is there, you can be confident that you are at the legitimate Campbell Employees FCU website and can enter your password.

 

Some fraudsters have been putting programs on random computers in order to harvest your User ID and Password information used to login to websites. They collect this information and secretly transmit it to their own computers and attempt to login to your site. These are called Trojans (short for Trojan Horse) or Key Loggers (for logging your key strokes).

 

Once you have a PassMark and have registered your computer, even if a fraudster steals your User ID and Password, his computer will not be registered and he will not be able to login as you; thus the PassMark Security protects your identity and your account.